FAQ For Lease Maturity Process

Q1: Does my car have to be returned on the exact day of maturity?

A1: While it is preferable to return your vehicle by the date of maturity, you do get a few days grace before any late charges will be incurred

Q2: Can I return my lease if I haven't had my inspection done?

A2: It is recommended that you get your inspection done before it is returned but you can return it un-inspected if necessary. The inspection would be done here after turn in.

Q3: What do I pay when returning my lease?

A3: You do not pay anything to us upon your lease turn in. You will receive an invoice from Volkswagen within a few weeks after turn in outlining your account and any monies owed.

Q4: What if I fix some things after the inspection is done?

A4: If you have made any repairs to the vehicle AFTER inspection, you must fax in those receipts documenting the repair to the fax number shown on your inspection form. That will remove those charges from your invoice.

Q5: Does my car need to be cleaned and/or full of fuel upon return?

A5: This is not necessary. It would be nice if the vehicle is reasonably clean but it is not a requirement. You are also not obligated to have gas in the vehicle but a small amount for moving the car around is needed.

STEP By STEP Process When Your Lease Is Coming To An End.

1. Within 3 months of the end of your lease, you will call AutoVin for an inspection at 1-866-585-8050. You will need your account number or VIN for reference and they will schedule an appt. to come and see the car at your convenience and no cost to you.

2. Once you have the inspection, call our Lease end return manager, Michelle Powell at 905-721-4081 to schedule your appt to return the vehicle.

3. Prior to coming in, please remove as many personal belongings as possible including cd's, 407 transponders and garage door openers as these may be missed at the appt and you cannot get them back later.

4. Please make sure to bring all keys, your ownership, manual and a copy of the inspection sheet for review. You will be required to fill out a vehicle history disclosure which just asks questions regarding the condition of the vehicle and any accidents it may have had.

** Please note that this disclosure does NOT mean you will have additional charges, but is just for information purposes **

5. The lease end manager will then remove your license plates, take the vehicle portion of the ownership and all keys and you are done. Please arrange a ride home from the return process or you can utilize our shuttle service.

If you are planning to return your lease MORE than 3 months early, you must call customer service at 1-800-668-8224 to find out your early termination payout and bring a cheque with you for that amount made out to Volkswagen Credit. Without that cheque, we cannot accept an early lease termination.